USBirthCertificate reviews 10
D
Disappointed Customer1of US
Jul 26, 20177:11 pm EDT
replacement birth certificate
This company is a joke! Do not do business with them!
On 7/3/2017 I ordered a birth certificate from them, as we have moved out of state and could not get one locally. Website says 3-4 days to process and I paid for overnight delivery. Expecting it by 7/10 with the holiday. I called on 7/11, extremely rude person basically said it is processing you will get it when you get it. I got an email from them this day confirming the order. On 7/24 I called again, got another person, they stated I will have it within the week. They then used my credit card and paid for the service through vitalcheck.com.
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Sweet Pea Not A Foolof US
Jan 07, 20144:47 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Total Rip Off
I ordered my son's birth certificate on November 29, 2014...they have hit my account charging me four different times for the same birth certificate. The first charge was 49.00, then, 12.95, 12.95, then, 35.00. Over 109.00 charged to me for a birth certificate, what an absurd and horrific scam, and fraud! I will make sure to let each and everyone I come in contact with, plus will publicize on my social media accounts to let all know what this company is doing to consumers! I hope no one else becomes a victim to these criminals!
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Varcusof US
Sep 20, 20126:59 am EDT
Stay away from these guys
I will start by saying they deliver, but you should know and understand this for California that they take about ten days with week end involved, but if want it faster and for less go directly to vital check because this company just takes your information and sends it to vital check and they charge you a $75.00 fee and you will have still have to pay vital check $45.00, when you could go directly to vital check don't be a dummy like me and pay both because you think it would be faster.
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Kimberly 17of US
Jul 07, 20173:45 pm EDT
Verified customerThis comment was posted by a verified customer. Learn more
I wish I had read these reviews before ordering through these people. I ordered the birth certificate June 19 receiving confirmation on June 23. Beware, you will be charged $49 and at least another $30 for the birth certificate. I received another email that the order had been processed. What was supposed to be about a week is now on day 18. I called to check the status. I was not rude; did not yell, threaten or cuss. I did state I was disappointed in how long it was taking and asked when it was going to get here, and mid conversation she hung up on me. There is no such thing as customer service anymore! Companies are out to just take your money and they may or may not deliver the service or product.
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Brian Rockof US
Sep 11, 20128:43 am EDT
No deadline
I needed to get birth certificate for my son asap. I found usbirthcertificates.com website and they promised to prepare all the documents within 24 hours. Two days after I still didn’t have the documents. I searched through the internet and discovered that many people waited more than a year.
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Okinfeyof US
Jun 15, 201210:50 am EDT
Scam, proven by many consumers
TOTAL SCAM PROVEN TIME AND TIME AGAIN BY MANY CONSUMERS. THEY PROMISE TO GET YOU YOUR BIRTHCERTIFICATE TAKE YOUR MONEY AND THEN YOU NEVER HEAR FROM THEM AGAIN AND NEVER GET YOUR CERTIFICATE.
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Tutueof US
Sep 28, 20128:02 am EDT
I payed 58$ for my birth certificate and never received it.
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toddclark9of Wellington, US
Aug 06, 20129:02 am EDT
They are the first thing that pops up when doing a google search. Not only do you get billed for their terrible service, but then the state will charge you as well. I was supposed to get my daughters birth certificate in 3-5 business days, took 3 weeks. They are rude, hard to contact and do not live up to their end of the bargain. Beware !
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Rulareof US
Apr 09, 20124:17 am EDT
Takes your money sends your info to a third party which charges you again
Takes your money sends your info to a third party which charges you again. I called the company that actually sent me my son's birth certificate and they said they could have done the exact same thing for just the price I paid them if I had gone to their website directly, which is vital records. I did not need to pay this company to send my info to someone else, I thought they would be sending me the certificate themselves. They Did NOTHING! DO NOT WASTE YOUR MONEY.
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Tolkenof US
Jan 09, 20125:36 pm EST
Not only are they rude but there a scam
I called USBIRTHCERTIFICATE a few days ago for a price inquiry. When the Rep told me the price off 100.00 I simply told her I would call back after checking a few other places and she hung up on me. I didn't appreciate being hung up on so I called back. Another women answered and I asked to speak to a supervisor. She said "hes on vacation" in a very rude tone. Then i told her that if they wanted my business that should not be rude and that when they get off the phone they should not hang up they should say have a nice day or something. The Rep then said "look $#*! we make enough money to not care about you as a customer" She then hung up. I was infuriated at this point. I called back and asked for the Supervisors name. she then said "His name is SUPERVISOR DUHH!" and hung up again. I didn't call back anymore because i refuse to play games with these little girls DONT EVER USE USBIRTHCERTIFICATE . Not only are they rude but there a scam!
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The Ogreof Shrekville, US
Jan 09, 20126:55 pm EST
Why would you need to use that site?
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PAlannikof US
Aug 01, 20118:19 pm EDT
They are rude and make it clear that all they want is your money
Please do not use this service! Go to VitalCheck and order the birth certificate directly from them. You will get a charge on your credit card from them anyway. USBIRTHCERTIFICATE is just a scam. They take your information and submit it to VitalCheck because VitalCheck is the only company authorized to deal with the state. It actually takes longer to use USBIRTHCERTIFICATE! If you call their offices, they are rude and make it clear that all they want is your money. I CAN NOT STRESS THIS ENOUGH...THIS IS A SCAM!
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JimmyDAZof ph, US
May 17, 20116:45 pm EDT
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misleading and lied to over the phone
This website is very misleading and has dishonest employees which lied to me over the phone on 3 seperate occasions. The reason why i needed this service was because i was going on vacation and I needed a birth certificate in less then 10 business days. They not only say they can get in 3-7 days on there website but it is taken over 2 weeks. Don't trust these people, they are very misleading and they will lie to you over the phone to get your money. When i called to get a refund because the service that they described and the service they delivered were 2 different things, the rude ### manager with no communication skills what so ever was a complete idiot and was screaming at me on the phone.
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DebJJof US
Aug 10, 20114:46 pm EDT
I am SCAMMED my this website too. They do not answer their phone calls. Website is misrepresenting. Consumers beware!
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Kibleraneof US
Apr 27, 20115:33 pm EDT
They gave me a runaround
I ordered my daughter's birth certificate back in August 2010. I paid the money and filled in the blanks so to speak. When I didn't hear anything after a couple weeks, I called back to see what the status was on my order and they came up with some new paperwork I had to fill out and fax back. Well not only did I fill out the forms and do the notory they ask me for, but I faxed a copy as well as mailed a copy to be on the safe side. (I live in Texas and my daughter was born in Cali.) Because I needed it asap for her school. Anyway after almost a year now of waiting and calling with no return phone calls and still no birth certificate, not to mention unanswered emails; I was finally able to get through to somebody via phone. She gave me the runaround (big surprise!) Told me that they never received the papers that I made double sure that they would recieve plus said that I could not get a refund because it had been a year ago. WTF!? My husband called them back to talk to them and they told them either they talk to me or they don't talk to nobody then hung up in his face! WOW!
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Belinda Eof Port Orchard, US
Nov 20, 20145:08 pm EST
Warning, Warning, Warning! This company is terrible. I was charged a huge price and lied to over the phone. I called to stop the order and put it to another shipping status right after I got the email. I was told the different prices and then I changed how I wanted it shipped. As I was doing this, I received a call I had to take and told the lady wait I will call back.
I called back 15 minutes later and told that the order had processed for the full amount ! Their email plainly states that you must respond to this email to complete your order. Their website is Not clear. This took money out of my bank that was being processed to pay another bill. You can find birth certificates much cheaper. Beware they are crooks!
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Coloricanliciousof US
Oct 16, 201412:24 am EDT
They are the worst! I needed my birth certificate by Oct. 13, so I placed the order on Sept. 30th, It's Oct. 16th and I still haven't received it! I missed my chance at a job (currently unemployed)! I went to their website to place the order and chose the 4 to 5 business day delivery but they have no control of when Vital chek, the company that USbirthcertificates.com places the order with, who then in turn places the order with the gov, processes said order! Just go directly thru Vital Chek and save yourself the heartache and their 49 dollar processing fee on top of the actual cost of the document. And their customer service sucks to no end! I had the misfortune of dealing with Leeann, one of the nastiest human beings on this Earth!
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FAQs
Is US birth certificates safe? ›
Vital records are government-issued documents that provide important information about you. These are considered some of the most trustworthy forms of identification. Items like your birth certificate are often used to register for essential government benefits and services.
Is US birth certificates real? ›A birth certificate is a legal document issued by your state's vital record offices, and that is acceptable as a form of identification. Also, being born in the U.S. establishes eligibility for American citizenship.
Is VitalChek a legitimate site? ›For 25 years, VitalChek has been an official, government-authorized service for citizens to securely order certified birth certificates and other vital records from official government agencies nationwide.
How long does it take to get a US birth certificate? ›Newborn birth certificates are usually mailed about three weeks after your child was born. The NYC Office of Vital Records is unable to provide information about your child's birth certificate before then. If you haven't received the certificate within four weeks, call 311 to ask for the status.
What is the best safe for birth certificates? ›Safe deposit box
Most banks or credit unions offer safe deposit boxes. Some banks will offer a discount if you're a current customer as well. A safe deposit box is perfect for storing original documents, like birth certificates, wills, social security information, annual tax returns, and power of attorney.
MAKE PHYSICAL COPIES
It's often easier to replace a birth certificate or other legal documents if you have a photocopy of the original. Keeping paper copies in a bank safe-deposit box or at the home of a trusted friend or relative is also an option.